Agar2 Terms & Conditions – A Complete Guide for Malaysian Players

In these Terms & Conditions, the following words carry the meanings stated unless the context requires otherwise:

• "agar2" refers to the online casino platform operating under the domain agar2.my, including all services, features and games provided therein.
• "Member" or "Player" refers to any individual who has registered a valid account at agar2 and is using the platform's services.
• "Account" refers to the user account registered by a member at agar2 to access all platform services.
• "Account Balance" refers to the Malaysian Ringgit (RM) balance available in an agar2 member's account for wagering purposes.
• "Bonus" refers to any free credits, free spins, cashback, or other incentives granted by agar2 to members in accordance with the specified terms and conditions.
• "Wagering Requirement" or "Wagering Requirement" refers to the number of times the bonus value must be wagered before any winnings derived from that bonus can be withdrawn.
• "RNG" refers to the Random Number Generator — a system used across all games at agar2 to ensure fair and unpredictable outcomes.
• "Payment Method" refers to Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks and any other Malaysian payment method supported by agar2 from time to time.

Any word or phrase not defined above but used in this document shall be given its ordinary and common meaning in the context of an online casino platform in Malaysia.

To register and use the platform agar2, you must meet all of the following eligibility criteria without exception:

• You must be at least 18 years of age at the time of registration and at all times during your use of the agar2 platform.
• You must be a Malaysian citizen or lawful permanent resident with a verifiable Malaysian mailing address.
• You must not currently be restricted, suspended, or banned from using any online gambling platform by any relevant authority.
• You are registering for personal entertainment purposes only and not on behalf of any other individual or entity.

Regarding the account registration process at agar2, each member is only permitted to hold one account only. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being frozen and all funds and bonuses being forfeited. You are required to provide accurate, complete, and up-to-date information at the time of registration. agar2 reserves the right to request proof of identity (such as a Malaysian identity card) at any time to verify the information provided.

agar2 provides a range of convenient and secure deposit methods specifically for Malaysian players. All deposits must be made using one of the supported payment methods: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u or CIMB Clicks. Payment methods not listed above are not accepted at agar2.

• Minimum Deposit: RM20 per deposit transaction.
• Maximum Daily Deposit: RM10,000 (subject to updates by agar2 from time to time).
• All deposits are credited to your agar2 account instantly or within 5 minutes of confirmation from the payment provider.
• Deposited funds are to be used exclusively for wagering on the agar2 platform.
• Agar2 does not charge any processing fees on deposits; however, your payment provider may impose their own charges.
• All deposits are final and non-refundable except under circumstances recognised by agar2's refund policy.

Should you experience any issues with your deposit, please contact the support team at agar2 via live chat or email at [email protected], along with proof of your transaction for prompt processing.

Withdrawal of winnings from an account agar2 subject to the following conditions, which must be satisfied before a withdrawal request can be approved:

• Minimum Withdrawal: RM50 per withdrawal request.
• Maximum Daily Withdrawal: RM30,000 (may vary for VIP members).
• Your agar2 account must have successfully completed identity verification (KYC) before your first withdrawal request can be processed.
• Withdrawals may only be made to a payment method that is the same as the one used for the deposit, or to an account that agar2 has verified as belonging to the same member.
• Any active bonus wagering requirements must be fully completed before a withdrawal can be processed.

Agar2 reserves the right to suspend or decline any withdrawal request if there is reasonable cause to believe that fraudulent activity, money laundering, or a breach of terms is taking place. In such cases, agar2 will promptly notify the member concerned and provide an appropriate explanation.

All bonuses and promotions offered by agar2 – including the welcome bonus, free spins, weekly cashback, refer-a-friend bonus, and VIP programme – are subject to the specific terms and conditions stated in each respective offer. The following general terms apply to all bonuses at agar2 unless otherwise stated:

• Every agar2 bonus comes with a wagering requirement that must be met before any winnings derived from a bonus can be withdrawn. Wagering requirements typically range from 20x to 40x the bonus value, and are clearly stated in the terms of each promotion.
• Bonuses can only be claimed once only per user, except for promotions designed for repeated use (such as weekly cashback).
• Agar2 reserves the right to cancel or modify any bonus if there is evidence of misuse, fraud or exploitation of the bonus system.
• Bonuses may not be transferred between accounts or converted directly to cash without first satisfying the applicable wagering requirements.
• Some games at agar2 may contribute at different rates towards wagering requirements — for example, slots typically contribute 100% while table games may only contribute 10%. Please refer to the terms of each promotion for full details.
• The welcome bonus is available exclusively to new agar2 members making their first deposit who have not previously received any bonus from agar2.

All games available on the platform agar2 – including video slots such as Mega Jade, Tiger Warrior, Fortune Rabbit, and Happy Golden Empress, as well as live casino games such as Baccarat Squeeze – use RNG technology that has been certified by an independent third-party certification body. This ensures that every spin, card deal, or dice roll is completely random and cannot be influenced by any party.

• All game outcomes at agar2 are final and may not be contested or reversed except in the case of a proven technical error.
• In the event of a technical disruption during a game session that prevents the outcome from being verified, agar2 reserves the right to void the affected round and refund the wagered amount to the member's account.
• The use of any automated software, bots, exploit tools or any other method to gain an unfair advantage in games is strictly prohibited at agar2.
• Players are required to understand the rules of each game before playing. agar2 provides RTP details, volatility ratings, and game mechanics for all titles in our collection.
• Agar2 reserves the right to modify the available game library at any time without prior notice, including adding or removing titles.

In the context of live casino games at agar2, all sessions are recorded and these recordings may be used for dispute resolution purposes. Decisions made by the agar2 management team based on such recordings are final.

Account security agar2 is a shared responsibility between you as a member and the agar2 platform. We invest heavily in world-class security infrastructure, but the security of your password and login credentials remains entirely within your control.

• You are solely responsible for keeping your agar2 account password and login credentials confidential. Do not share this information with anyone, including family members.
• agar2 will never ask for your password via email, live chat, text message, or any other communication channel. Any communication requesting your password is fraudulent and should be reported to agar2 immediately.
• You are required to use a strong password (at least 8 characters, containing uppercase letters, lowercase letters, numbers and special characters) for your agar2 account.
• If you suspect that your agar2 account has been accessed without your authorisation, please contact the agar2 support team immediately via live chat or email at [email protected].
• Agar2 uses 256-bit SSL encryption to protect all data and transactions on the platform. However, agar2 is not liable for any losses arising from a member's own negligence in safeguarding their login credentials.

agar2 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document.
• Providing false or misleading information during registration or the KYC process.
• Multiple account registrations by the same individual.
• Engaging in fraudulent activity, money laundering, or any other illegal activity using the agar2 platform.
• Abusing the bonus system or exploiting technical loopholes within games.
• Abusive, threatening, or harassing behaviour directed at agar2 staff or other members.
• A voluntary request by a member to close their account for any reason.

If your account is closed by agar2 for legitimate reasons (not due to fraud or a breach of terms), any valid funds remaining in your account will be returned to you once the relevant investigation has been concluded. However, if the closure is the result of a terms violation, agar2 reserves the right to forfeit all or part of the funds held in that account.

Members who wish to voluntarily close their agar2 account may do so by contacting the agar2 support team via live chat or email. Closure requests will be processed within 3 business days.

All content, design, logos, text, graphics, software, source code and other elements found on the platform agar2 are the exclusive property of agar2 or its respective licensors. All copyright and intellectual property rights over this content are fully protected under applicable Malaysian and international law.

• You are not permitted to copy, distribute, modify, republish or use any agar2 content for commercial purposes without prior written consent from agar2.
• The agar2 logo, brand name and trademarks may not be used by any party without explicit permission.
• Games available on agar2 are the intellectual property of their respective game providers and are protected by binding licence agreements.

Platform agar2 is provided "as is" without any warranty – whether express or implied – regarding uninterrupted availability, freedom from errors or fitness for a particular purpose. agar2 makes reasonable efforts to keep the platform running smoothly 24 hours a day, but occasional technical disruptions may occur and cannot be entirely prevented.

• Agar2 is not liable for any financial losses incurred by a member as a result of valid and random game outcomes.
• Agar2 is not liable for any losses resulting from technical failures on the part of an internet service provider or a member's own device.
• Agar2's maximum liability to any member under any circumstances shall not exceed the net deposit value made by that member in the 30 days preceding the claim.

agar2 takes a proactive approach to responsible gaming. We believe that online casino entertainment should be enjoyable and should never become a burden or a source of problems for players and their families. To that end, agar2 provides a range of self-control tools accessible to all members:

• Deposit Limit: Set daily, weekly or monthly deposit limits to manage your spending at agar2.
• Loss Limit: Set a maximum loss limit you are willing to absorb within a specified period.
• Session Time Limit: Limit the duration of your gaming sessions at agar2 to maintain a healthy balance between entertainment and your everyday activities.
• Temporary Break: Take a break from playing for 24 hours, 7 days, or 30 days without having to close your account.
• Self-Exclusion: Register for full self-exclusion if you feel that gambling has become a problem. Your account will be suspended temporarily or permanently, as requested.

If you or someone you know is showing signs of a gambling problem, please visit the Responsible Gaming agar2 for more information and support resources. All players must be 18 years of age or older to play at agar2, and we actively uphold a youth protection policy.

agar2 reserves the right to amend, update, or revise these Terms & Conditions at any time without prior notice. Any amendments will take effect immediately upon publication on this page. It is your responsibility as a member to review these Terms & Conditions periodically to ensure you remain compliant with the latest version.

Continued use of the platform agar2 following the publication of any amendment will be deemed as your acceptance of the changes. If you do not agree with the amendment, you must cease using the agar2 platform and contact our support team to close your account.

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or inconsistent with applicable law, that provision shall be reinterpreted to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed without affecting the validity of the remaining provisions, which shall continue in full force and effect.